Terms of Service

Last Updated: April 15, 2026

Effective Date: April 15, 2026

These Terms of Service (“Terms”) govern your access to and use of SingleStack, a business operations platform operated by SingleStackOps LLC (“SingleStack,” “we,” “us,” or “our”). By creating an account, accessing the Service, or using any SingleStack product, module, MCP integration, or API, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

By using SingleStack, you represent that you are at least 18 years of age, legally able to enter binding contracts, and (if using on behalf of a company) authorized to bind that company to these Terms. You agree that any business entity on whose behalf you use the Service is equally bound.

If you are using SingleStack on behalf of an organization, “you” refers to both you personally and that organization. You are responsible for ensuring all users under your account comply with these Terms.

2. Description of Service

SingleStack is a multi-tenant business operations platform that provides AI-powered employees, tools, modules, and integrations to help businesses automate marketing, sales, customer service, finance, operations, HR, creator studio, community management, and related workflows.

The Service includes:

• AI-powered employees (Rico, Emma, Mike, Sarah, Taylor, Alex, Jason, TJ, JaDore, DJour, Amber) that generate content, execute workflows, and automate tasks on your behalf
• Modules including Content Operations, Marketing Stack, Sales Stack, Service Stack, Admin Stack, Operations Stack, Finance Stack, HR Stack, Creator Studio, Performance Hub, Foldr community, and SingleStack Academy
• Integrations with third-party platforms (social media, payment processors, email, MCP hosts, cloud storage, scheduling, etc.)
• Dashboard interfaces, APIs, MCP servers, and related software

We reserve the right to add, modify, or discontinue features at any time. We will make reasonable efforts to notify you of material changes.

3. Account Registration and Responsibilities

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to update your information as needed to maintain accuracy.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Configuring AI employee autonomy levels (Manual, Guided, Autopilot) appropriately for your business
• Approving or rejecting actions proposed by AI employees when not in Autopilot mode
• Notifying us immediately of any unauthorized access

3.3 Authorized Users

You may invite team members or additional users to your tenant. You are responsible for their compliance with these Terms and any actions they take within your tenant.

4. Acceptable Use

You agree NOT to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Infringe intellectual property, privacy, publicity, or other rights of any person or entity
• Send spam, unsolicited commercial communications, or content that violates anti-spam laws (CAN-SPAM, CASL, GDPR consent requirements)
• Generate or distribute content that is defamatory, harassing, threatening, obscene, hateful, discriminatory, or otherwise objectionable
• Impersonate any person or entity, or misrepresent your affiliation
• Engage in fraud, money laundering, or other illegal financial activities
• Distribute malware, phishing attempts, or malicious code
• Attempt to access, interfere with, or disrupt other tenants' data or the Service's security controls
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use the Service to train competing AI models or replicate the Service
• Circumvent rate limits, billing mechanisms, or access controls
• Exploit vulnerabilities rather than reporting them responsibly
• Use AI-generated content in ways that deceive, mislead, or harm end users (including fake reviews, fake testimonials, or undisclosed AI-generated endorsements)

We reserve the right to investigate suspected violations, suspend or terminate accounts, and cooperate with law enforcement as appropriate.

5. AI-Generated Content and Your Responsibility

5.1 AI Employees Act on Your Behalf

SingleStack provides AI employees that generate content (social posts, emails, documents, videos, designs, etc.), execute workflows, and interact with connected third-party platforms. AI employees act under your authority, based on your configurations, your connected accounts, and your approvals.

5.2 You Are the Publisher

You are the publisher of all content created, posted, or distributed through the Service. This includes:

• Marketing content and social media posts
• Customer communications and support responses
• Website pages, landing pages, and product descriptions
• Course materials, webinars, and community posts
• Sales copy, emails, and proposals
• Any other output created or scheduled via SingleStack

You are solely responsible for reviewing, approving, and bearing legal responsibility for all content generated and distributed through the Service, regardless of whether it was generated by AI, edited by you, or published automatically under Autopilot mode.

5.3 No Warranty on AI Output

AI-generated content may contain errors, inaccuracies, or content that is inappropriate for your specific context. You acknowledge that:

• SingleStack does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content
• You are responsible for verifying AI output before acting on it or publishing it
• AI-generated financial reports, legal drafts, tax calculations, medical information, or other professional recommendations are NOT a substitute for qualified professional advice
• You should not rely on AI output as the sole basis for decisions involving legal, financial, medical, regulatory, or other high-stakes matters

5.4 Autopilot Mode

You may configure certain AI employees to act autonomously (“Autopilot mode”) without approval for each individual action. By enabling Autopilot mode, you acknowledge and accept:

• Full responsibility for all actions taken by AI employees in Autopilot mode
• That you have reviewed and configured appropriate guardrails, rate limits, and permissions
• That SingleStack is not liable for outcomes from autonomous actions you authorized
• That certain high-risk actions (large financial transactions, bulk communications, account deletions, pricing changes above thresholds) may still require explicit approval regardless of Autopilot settings

5.5 Disclosure Requirements

You are responsible for complying with any applicable laws or platform policies requiring disclosure of AI-generated content, including but not limited to FTC endorsement guidelines, social media platform rules, and emerging AI transparency regulations.

6. Intellectual Property Rights

6.1 Your Content

You retain all rights, title, and interest in content you create or provide through the Service, including AI-generated content produced on your behalf within your tenant. By using the Service, you grant SingleStack a limited license to store, process, transmit, and display your content solely to provide the Service.

6.2 SingleStack IP

The Service, including software, designs, trademarks, logos, methodologies (including but not limited to the CARE framework, DACC funnel, MOAT system, and brain file architecture), employee personas, documentation, and all related materials, are the intellectual property of SingleStackOps LLC. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

You may NOT:

• Copy, modify, or create derivative works of the Service
• Reverse engineer or extract source code
• Use SingleStack's trademarks, employee names, or branding without written permission
• Build a competing product using proprietary methodologies or architectures
• Sub-license or resell the Service without written authorization

6.3 Feedback

If you provide feedback, suggestions, or ideas for improving the Service, you grant SingleStack a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that feedback into the Service without obligation to you.

7. Third-Party Services and Integrations

The Service integrates with third-party platforms including social media networks, payment processors, email providers, cloud storage, scheduling tools, and LLM providers (Anthropic, Google, OpenAI). Your use of these integrations is subject to the terms of service and privacy policies of each respective provider.

SingleStack is not responsible for:

• The availability, performance, or policies of third-party services
• Changes to third-party APIs, scopes, or data handling practices
• Third-party account suspensions, bans, or policy enforcement actions
• Fees, charges, or usage limits imposed by third-party providers

You are responsible for maintaining your own accounts, credentials, and compliance with third-party terms.

8. Subscription, Billing, and Payment

8.1 Subscription Tiers

The Service is offered under subscription tiers with varying features, AI employees, usage limits, and support levels. Pricing and tier details are available on our pricing page and may be updated from time to time.

8.2 Payment

By subscribing, you authorize us to charge your chosen payment method on a recurring basis. Subscriptions renew automatically unless cancelled before the next billing cycle. Failure to pay may result in suspension or termination.

8.3 Usage Fees

Certain features may incur usage-based fees (AI compute, storage, ad spend pass-through, third-party API fees, video/audio rendering, etc.). These fees are billed in addition to your base subscription and are disclosed before activation.

8.4 Refunds

Refunds are governed by our Refund Policy.

8.5 Taxes

Fees do not include taxes. You are responsible for all applicable sales, use, VAT, GST, or similar taxes arising from your use of the Service, unless SingleStack is required by law to collect them.

9. Term and Termination

9.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access through that date.

9.2 By Us

We may suspend or terminate your account immediately, with or without notice, if you:

• Violate these Terms or our Acceptable Use requirements
• Fail to pay fees when due
• Engage in fraudulent, illegal, or harmful activity
• Create risk or legal exposure for SingleStack or other users
• Become the subject of repeated complaints, chargebacks, or regulatory action

9.3 Effect of Termination

Upon termination:

• Your access to the Service will end
• AI employees will stop executing on your behalf
• OAuth connections to third-party platforms will be revoked
• Your data will be retained per our Privacy Policy retention schedule
• You may request a data export before deletion

Sections of these Terms that by their nature should survive termination (intellectual property, limitations of liability, indemnification, dispute resolution, etc.) will continue to apply.

10. Disclaimers and Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

To the fullest extent permitted by law, SingleStack disclaims all warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that:

• The Service will be uninterrupted, secure, error-free, or free of viruses or other harmful components
• AI output will be accurate, appropriate, or fit for any specific purpose
• The Service will meet your specific business requirements
• Defects or errors will be corrected
• Content distributed through third-party platforms will be accepted, approved, or not subject to platform enforcement action

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SINGLESTACK, ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

This includes, without limitation, damages for:

• Lost profits, revenue, or business opportunities
• Loss of data, content, or goodwill
• Service interruptions, delays, or AI output errors
• Third-party platform actions (bans, content removal, API changes)
• Decisions made based on AI-generated content or recommendations
• Actions taken by AI employees in Autopilot mode

In no event shall SingleStack's total aggregate liability arising out of or related to the Service exceed the greater of (a) the amount you paid to SingleStack in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow certain limitations. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless SingleStackOps LLC, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms or Acceptable Use
• Your violation of any third-party right, including intellectual property, privacy, or publicity rights
• Content generated, published, or distributed through your account (regardless of AI involvement)
• Any dispute between you and your customers, users, or third parties
• Your negligent or wrongful acts or omissions
• Actions taken by AI employees under Autopilot mode or under configurations you authorized

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal claim, you agree to contact us at legal@singlestackops.com to attempt to resolve the dispute informally. We will use reasonable efforts to resolve disputes within 60 days.

13.2 Arbitration

If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered under the rules of a recognized arbitration body (e.g., American Arbitration Association), conducted in English, in the United States.

13.3 Class Action Waiver

YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS AGAINST SINGLESTACK. All disputes must be brought on an individual basis.

13.4 Exceptions

Either party may bring claims for injunctive relief or intellectual property infringement in a court of competent jurisdiction.

14. Governing Law

These Terms are governed by the laws of the United States and the state in which SingleStackOps LLC is organized, without regard to conflict of laws principles. For users outside the U.S., mandatory consumer protection laws of your jurisdiction may also apply.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, and Support Policy, constitute the entire agreement between you and SingleStack regarding the Service.

15.2 Changes

We may update these Terms at any time. Material changes will be communicated via email or in-platform notice. Continued use after changes constitutes acceptance.

15.3 Severability

If any provision of these Terms is held unenforceable, the remaining provisions continue in full force.

15.4 No Waiver

Failure to enforce any provision is not a waiver of that provision.

15.5 Assignment

You may not assign these Terms without our written consent. We may assign our rights to any successor in interest.

15.6 Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, internet outages, third-party platform failures, governmental actions, etc.).

16. Contact Us

For questions about these Terms:

SingleStackOps LLC
Legal / Disputes: legal@singlestackops.com
Policy Questions: policy@singlestackops.com
General Support: support@singlestackops.com
Website: singlestackops.com